Return Policy

Please contact YOOKIE support before sending any item back. Do not return a product until support has confirmed the next steps and return destination.

Start a return request

Send your order number, the item involved, and the reason for the request through the Contact page. If the product arrived damaged or different from your order, keep the packaging and include clear photos when useful.

Eligibility and instructions

Return eligibility, the approved return destination, and any applicable cost responsibility are confirmed for the specific order. Any transaction-specific terms shown during checkout or confirmed in the order communication also apply.

Before you ship

Wait for support instructions before mailing anything. Items sent to an unconfirmed address may be delayed or may not be accepted.