Order information
Shipping Policy
Shipping availability and any charges depend on the destination and the options available for the order. Review the information shown during checkout and contact support if a destination or method needs confirmation.
Before placing an order
Check the delivery address carefully, including the recipient name, street details, city, region, postal code, and contact information.
Delivery estimates
Any estimate shown during checkout or in order communication is an estimate rather than a guaranteed arrival date. Timing can vary by destination and carrier handling.
Tracking
If tracking is issued for an order, it will be included in the shipment communication. Use the Track Order page for the next steps when a link has not updated or cannot be found.
Address questions
If an order confirmation contains an address error, contact support as soon as possible. An address change cannot be guaranteed after fulfillment has started.