Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders placed through the YOOKIE online store, operated by Solaris Oriental Commerce Inc.

ORDER PROCESSING

Orders are typically processed and handed to the carrier within 1 business day, excluding weekends and U.S. federal holidays. Orders placed after business hours begin processing on the next business day.

SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States. Available shipping methods and charges are shown at checkout.

SHIPPING OPTIONS

Standard: Estimated delivery in 3–5 business days. Shipping is $4.99 for orders under $20 and free for orders of $20 or more.
Express: Estimated delivery in 1–2 business days for $9.99.

Delivery estimates are provided in good faith and are not guaranteed. Carrier delays, severe weather, holidays, and incomplete or incorrect addresses may affect delivery times.

SHIPPING ORIGIN

Orders are fulfilled from our inventory location in California, United States.

ORDER TRACKING

After an order ships, customers receive a shipment confirmation with available carrier tracking information. Please allow time for the carrier's first scan to appear.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate delivery address. If you notice an address error, email kevin@solarisoriental.com as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment.

DELAYED OR MISSING PACKAGES

If tracking has not updated or a package appears delayed, contact kevin@solarisoriental.com with your order number. We will review the available tracking information and assist with the next steps.